An excellent advertisement for your company
FAO Managing Director
I would like to offer my appreciation of the young man whom you sent to erect my new shed today.
He was workmanlike, cheerful and personable, despite appalling weather. The job progressed without any fuss and in a thoroughly professional manner. An excellent advertisement for your company.
Customers are always quick to complain but a good job, efficiently done deserves an equal recognition.
Please pass on my thanks.